A Wireless Network Test Report shows a network error.The printer loses the connection to the network.Mobile devices, such as smartphones or tablets, cannot find the wireless printer.

The printer software cannot find the network-connected printer.

During the printer software and driver installation, cannot connect to the network using USB Setup of Wireless or HP Auto Wireless Connect®.

Cannot connect to the network using the printer’s Wireless Setup Wizard.

Then plug in the power cable to your wireless router.Ĭommon wireless printer connectivity issues After your wireless router is connected to the modem, plug in the modem's power and wait a couple of minutes. When you first connect your wireless router into your DSL or cable modem, make sure both the router and modem's power cables are unplugged. You'll need to configure each wireless device with the configuration information that will connect to your network. When you are done configuring your router, make sure to click 'Apply' or 'OK' to apply the settings you've made or changed. Use numbers, letters, upper and lower case and punctuation to ensure strong network security.īe sure to record your wireless settings, because you'll need this information when you add wireless devices to your wireless network, like a wireless HP printer. Create a WPA passphrase that is at least 13 characters. AES is the newest and most secure way of encrypting data on your wireless network. If you must use WEP, the 'Open' mode is more secure than the 'Shared' mode.įor the encryption type select AES (Advanced Encryption Standard). The following security methods are not recommended for securing your network because they can be easily broken:

Set the broadcast SSID to 'on' or 'enable' (typically the default setting).

Change the login and password of your router’s admin user account to something unique and different than the default.

Change the manufacturer's default name for the network name (SSID) to something unique.

If you have trouble or have lost the CD, see your router manufacturer's website. This is the easiest way to configure your router. The router should come with instructions or a software CD to guide you through the set up.

You will need to set up your new wireless router. When choosing a location for your wireless router, avoid having the following items between the wireless router and wireless devices on the network: long distances, walls, floors, ceilings, other wireless devices (like cordless phones), and large appliances.

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